Contact Us
Got a question about how we rank online casinos, spotted something that needs updating, or want to flag your own experience with a bonus offer? This page tells you how to reach Best Online Casinos and what kind of messages we're best placed to help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and aim to reply within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as you can — the casino name, the page you were reading, or a screenshot if something looked wrong — so we can look into it properly.
What we can help with
- Corrections to bonus terms, ratings or offer details that may have changed
- Questions about how we compare welcome bonuses like those from Raging Bull, Uptown Aces or Ignition
- General feedback on a casino you've used, positive or negative
- Suggestions for casinos or topics you'd like us to cover
- Reports of broken links, outdated information or technical issues on the site
What we can't do
We're an independent comparison and review site, not a casino operator, a payment processor or a customer support desk for any of the brands listed on visitmacysusa.com. If you have a dispute over a deposit, a withdrawal, a bonus that wasn't credited, or a locked account, that has to go through the casino's own support team first, since only they can access your account and transaction records. Most licensed casinos list a live chat or support email on their site for exactly this purpose.
If a dispute with a licensed casino can't be resolved directly, many state regulators and licensing bodies offer a formal complaints process — check the casino's licensing information for the relevant contact.
If gambling has stopped being fun
If you're contacting us because gambling is starting to feel like a problem for you or someone close to you, please don't wait on an email reply. Set a deposit or time limit in your casino account, use a self-exclusion tool if one's available, or speak to a support service straight away. Our responsible gambling page lists tools and national organisations that can help, regardless of which casino you play at.
Before you get in touch about a specific casino
A few quick checks often answer the question faster than waiting for a reply:
- Re-read the bonus terms on the casino's own promotions page — wagering requirements, game restrictions and expiry dates are usually spelled out there
- Confirm you're eligible to play — most US online casinos require you to be at least 21, physically located in a state where online gambling is legal, and verified with valid ID
- Check whether your withdrawal is still within the casino's stated processing window before assuming there's a problem
- Make sure your identity verification (KYC) documents were fully submitted and approved, since this is a common reason withdrawals get delayed
If you've done all of that and still think a review needs correcting, that's exactly the sort of message we want to hear about.
Learn more about how we work
For background on who puts this site together and how we approach our rankings, visit our About Us page. If you're looking for the terms that govern use of this site, those are on our Terms and Conditions page.